Refund policy

At Genaura, every product is made and packed with care. Please read our policy before placing your order.

1. Returns

We currently do not accept returns on delivered products.

2. Refund & Replacement Eligibility

A refund or replacement will only be provided if:

  • You receive a damaged product.
  • You receive an incorrect product (wrong design, size, or item sent by Genaura).

To request a refund or replacement, you must:

  • Contact us within 24 hours of delivery.
  • Share:
    • Your Order ID.
    • Clear photos/videos of the product.
    • Photos of the outer packaging (if damaged).
    • Screenshot of your order confirmation.

Requests made after 24 hours may not be accepted.

3. Size-Related Issues

Please refer to the size chart before placing your order.

We do not offer refunds, returns, or replacements for:

  • Incorrect size ordered by the customer.
  • Change of mind.
  • Personal preference.
  • Color variations caused by screen settings.
  • Minor (±1 inch) measurement variations due to manufacturing.

4. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If your address is incomplete or incorrect:

  • Genaura will contact you via WhatsApp, phone call, SMS, or email.
  • If we do not receive a response within 24–48 hours, your order will not be dispatched.
  • The order may be cancelled and refunded after deducting any applicable payment gateway or transaction charges (if applicable).

5. Delivery Failure

If the shipment cannot be delivered because of:

  • Incorrect address
  • Customer unavailable
  • Repeated delivery failures
  • Refusal to accept the package

Genaura reserves the right to cancel the order.

Shipping charges, COD charges (if any), and payment gateway fees may be non-refundable.

6. Cancellation Policy

Orders can only be cancelled before they are processed for production or shipment.

Once production or shipping has started, cancellation requests cannot be accepted.

7. Refund Processing

If your refund is approved:

  • Refunds will be processed to the original payment method.
  • Processing time is generally 5–10 business days, depending on your bank or payment provider.

8. Quality Assurance

Every product undergoes a quality inspection before dispatch.

Minor variations in print placement, color tone, or fabric texture are a normal part of the printing process and are not considered defects.

9. Contact Us

For refund or replacement requests, contact:

Email: genaurabrand@gmail.com
WhatsApp: +91 8130515046

Please mention your Order ID in all communications.