Shipping policy
Thank you for shopping with Genaura! Below are the details of our shipping process to ensure a smooth experience.
Order Processing Time
• Orders are processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Delivery
• Standard Shipping: Estimated delivery within 4-8 business days.
• Delivery times may vary depending on location, courier service, and unforeseen delays.
Shipping Charges
• Shipping charges are calculated at checkout based on the destination and selected shipping method.
• Free shipping may be available on orders above a certain amount (check promotions at checkout).
Delivery Issues
• If a package is marked “delivered” but you haven’t received it, please check with your local courier office before contacting us.
• Genaura is not responsible for lost, stolen, or misplaced packages after successful delivery confirmation.
Address Errors & Undeliverable Packages
• Please provide accurate shipping details at checkout.
• If an order is returned due to incorrect address or failed delivery attempts, the customer is responsible for reshipping fees.